Skilled nursing facility nemt scheduling
Patient Logistics

The State of Scheduling NEMT Rides in a SNF: Impact on Nurses, Case Managers, and Clerks

May 2, 2023
Daniel Smith

Non-emergency medical transportation (NEMT) is a crucial service for residents in skilled nursing facilities (SNFs) who need regular medical care but lack the means or capacity to travel on their own. However, the process of scheduling NEMT rides in a SNF can be a complex and inefficient task, often relying on outdated methods such as phone calls and faxes. In this blog, we will discuss how the current method of using a phone and fax to find an NEMT ride is inefficient and explore potential solutions to streamline the process.

The Inefficiencies of Using a Phone and Fax for NEMT Scheduling

1. Time-consuming

Scheduling NEMT rides through phone calls, and faxes can be time-consuming for healthcare professionals in SNFs. It often requires multiple calls and faxes to transportation providers, which can create delays and inefficiencies in the scheduling process. This can cause frustration for both healthcare professionals and residents, who may experience delays in receiving essential care.

2. Miscommunication

Using a phone and fax to schedule NEMT rides can also lead to miscommunication and errors. Faxes can be lost or misinterpreted, leading to incorrect information about residents' medical needs and transportation requirements. Phone calls can also lead to misunderstandings and miscommunication if the information is not clearly communicated or documented.

3. Lack of Visibility

Scheduling NEMT rides through phone calls and faxes can also create a lack of visibility for healthcare professionals. They may not have real-time information about the status of a resident's transportation or any delays that may occur. This can create inefficiencies and make it difficult for healthcare professionals to proactively adjust transportation plans.

Potential Solutions to Streamline NEMT Scheduling

1. Integrated Scheduling Platforms

Implementing integrated scheduling platforms can help streamline the process of scheduling NEMT rides in a SNF. These platforms can centralize communication and dispatch processes, allowing healthcare professionals to access and update resident information in real time. This can reduce errors and miscommunication and improve overall scheduling efficiency.

2. Leveraging Technology

Leveraging technology can also help automate the process of scheduling NEMT rides and reduce the workload for healthcare professionals. Advanced platforms can help providers optimize routes, track vehicle locations, and monitor driver performance, ensuring that residents receive timely and reliable transportation. This can improve the resident experience and reduce the administrative burden on healthcare professionals.

3. Outsourcing NEMT Services

Outsourcing NEMT services to a third-party provider can also help alleviate the administrative burden on healthcare professionals. These providers can offer dedicated transportation services and centralized scheduling processes, freeing up healthcare professionals to focus on resident care. This can also reduce costs associated with managing NEMT services in-house.

In summary, the current method of using a phone and fax to schedule NEMT rides in a SNF is inefficient and can create delays, miscommunication, and a lack of visibility for healthcare professionals. By implementing solutions such as integrated scheduling platforms, leveraging technology, or outsourcing NEMT services, SNFs can improve operational efficiency, reduce administrative burdens, and improve the resident experience. It is essential to prioritize the efficient scheduling of NEMT rides to ensure that residents can access the care they need, when they need it, without unnecessary delays or complications.