Build a connected care infrastructure for your entire region.
VectorCare gives state and local governments the tools to improve hospital throughput, manage transportation visibility in real time, support community-based care, and operate mental health and emergency response programs – all through one flexible patient logistics platform.
Why it matters
Across counties and states, siloed communication between hospitals, transportation providers, and mental health responders leads to overcrowded ERs, delayed discharges, and poor patient outcomes.
- A unified logistics and communication layer across all healthcare systems
- Real-time visibility into emergency and non-emergency transportation
- Modern tools to support mental health response models (5150s)
- Custom workflows for virtual wards and home-based care programs
- A scalable system for emergency preparedness and mass evacuation planning
Key capabilities for public health leaders
- Help local hospitals schedule transport, SNF transfers, and home health services from one system
- Reduce ER boarding and discharge bottlenecks
- Increase capacity without adding physical beds
- Build structured workflows to manage 5150 transports and placements
- Ensure patients are routed to the right facility, not just the nearest ER
- Integrate dispatch, EMS, case management, and behavioral health in one flow
- Gain visibility into all rides – outpatient and inpatient
- Monitor broker activity, compliance, and ride performance
- Centralize trip data for performance reporting and funding decisions
- Coordinate real-time evacuation workflows between facilities and transport providers
- Broadcast ride requests to multiple transportation vendors instantly with fallback options
- Track facility status, readiness, and resource availability
- Build workflows to admit, monitor, and discharge patients from home
- Route care teams, enable remote monitoring (via VitalStream), and manage support services
- Empower regions to respond flexibly during surges, pandemics, or hospital closures
Supporting care when it counts
- Route behavioral health patients directly to appropriate care – not default ERs
- Oversee all transportation activity across brokers and health systems
- Digitally manage mass evacuations using structured workflows and vendor networks
- Track and coordinate home-based care across agencies and health systems
Proven ROI for public health
Fewer overcrowded ERs
Reduce long waits by enabling smoother discharges and transitions of care, while coordinating between facilities and vendors with less manual effort.
Preparedness without chaos
Be ready for mass evacuations, fires, or surges without scrambling – simply deploy existing templates and workflows to coordinate care quickly and effectively.
Better mental health outcomes
Get patients to the right care faster, with more dignity and fewer unnecessary hospitalizations.
System-wide visibility
No more blind spots – track trips, response times, compliance, and utilization across agencies.
Integrity at the point of care, not after the event.
Most program-integrity controls arrive too late, after the ride, after the event, after the audit. VectorCare embeds eligibility, medical necessity, network, and completion evidence in the live NEMT and patient-logistics workflow. SoFaaS™ (SMART on FHIR as a Service) puts that control inside the EHR at the moment of care, so state and county agencies enforce integrity when the request is made, not reconstructed months later for Medicaid oversight.
Prevent
Policy and medical-necessity rules block out-of-scope and out-of-network rides before they run, EHR-embedded via SoFaaS™.
Detect
Insights and pattern checks surface mileage outliers, duplicates, and never-happened trips while the program is live.
Prove
One auditable record from auth → complete, ready for program integrity and funding oversight.