Book Lyft rides from the patient chart in Epic
The Lyft SMART on FHIR app, powered by VectorCare, lets care coordinators and case managers book a patient's Lyft ride from the chart, track it to drop-off, and see it written back to the patient's record in Epic. Implementation into Epic is free, and rides bill as usual to the Lyft account your health system already has.
Illustrative example · test patient, not real data
Free implementation into Epic
Implementation into Epic is free for your health system. Lyft rides are billed as usual.
Your Lyft account
Rides bill to your health system's existing Lyft account, the same way they do today.
Live in days, not weeks
A standard SMART on FHIR launch from Epic Showroom. Your Epic team keeps control of the schedule.
Three steps, all inside the patient's chart in Epic
Open the app from the chart
Your Epic team adds the app to the patient chart. Staff open it from the patient or encounter they're working in, inside Epic.
Check the details and request the ride
Patient name, date of birth, and MRN fill in from the chart. Add the pickup and destination addresses, the pickup time, and the department and room, then create the request.
Track it, and it's written back to the chart
The request moves from sent to Lyft to assigned, with the estimated pickup time, the route, and the drop-off ETA. The ride is written back to the patient's chart in Epic, and completed trips stay in the patient's ride history.
Schedule Lyft rides without leaving Epic
No separate portal
Rides are requested inside Epic, so nobody retypes patient details into another website.
Details filled from the chart
The request opens with the patient's details already in place, pulled from Epic through FHIR.
Status and ETA in one place
See the request status, estimated pickup, route, and drop-off ETA in the app window inside the chart.
Written back to the chart
The ride is written back to the patient's chart in Epic, and every Lyft trip booked for the patient stays in their ride history.
Department workflows and approvals
VectorCare sets up the request form for each department and can add an approval step where your policy needs one.
Activity across departments
Review ride activity by department instead of pulling it from separate logins.
Built for the rides your team already books
Rides home from the ED
Request the ride as the patient is discharged, with pickup at the ED entrance or discharge lounge.
Rides home at discharge
Schedule the ride ahead of the discharge time and set the pickup for when the patient will be ready.
Shelters, rehab, and skilled nursing
When a sedan ride is appropriate, send the patient to a shelter, rehab facility, or skilled nursing facility. The destination is any address you enter.
Follow-up and specialty visits
Book rides to follow-up, primary care, and specialty appointments for the date and time you choose, including before the patient leaves.
Recurring rides
Set up a standing order once for patients with repeat appointments, such as dialysis, instead of booking each ride by hand.
Implementation into Epic is free. Your rides stay on your Lyft account.
Implementing the Lyft SMART on FHIR app in Epic is free for your health system. You keep your current Lyft account, and rides are billed through it as usual.
Lyft covers the cost of implementing the app in Epic for its health system customers.
Implementation into Epic
No cost to your health system to implement the Lyft SMART on FHIR app in Epic.
Your Lyft rides
Rides are billed to your health system's Lyft account under your existing Lyft arrangement.
A Lyft account for your health system
If you don't have one yet, we'll introduce you to the Lyft Healthcare team.
For your Epic analyst and IT team
The Lyft SMART on FHIR app is a standard SMART on FHIR launch from inside Epic. Here is what your team is signing up for.
What it is, technically
- Launch
- SMART on FHIR app launched from the patient or encounter context in Epic.
- Access
- Staff open it from inside Epic, in the patient's chart.
- Auth
- OAuth 2.0 public client with PKCE. No client secret, and no refresh tokens requested.
- Data
- Reads patient and user context from Epic through FHIR to fill in the request. Ask us for the full API and scope list.
- Security
- VectorCare has completed a SOC 2 Type II audit, with the report available under NDA, and signs Business Associate Agreements with covered entities. Security details
Activation steps
- Request the download
Find Lyft SMART on FHIR by VectorCare, Inc. in Epic Showroom and request it.
- VectorCare approves it
We grant non-production and production access through Epic's vendor portal.
- Your Epic analyst builds it
Add launch points in the workflows you want, such as inpatient, ED, or outpatient. Assign user roles and FHIR privileges, and allowlist VectorCare's URLs.
- We set up your workflow
VectorCare maps the fields you want filled from the chart, builds the request form, and connects your Lyft account.
- Test, then go live
Test in non-production, then move to production through your normal change control.
Go-live takes days, not weeks. Your Epic team keeps control of the schedule through its normal change control and security review.
Lyft in the VectorCare SMART on FHIR app marketplace
Lyft
The Lyft SMART on FHIR app, powered by VectorCare, lets care teams book and track Lyft rides for patients without leaving Epic. See the full listing and use cases in our SMART on FHIR app marketplace.
Integrations
Epic ShowroomFrequently asked questions
The Lyft SMART on FHIR app is an app inside Epic, built and run by VectorCare, that lets care teams request and track Lyft rides for patients from the patient chart. It is listed in Epic Showroom as Lyft SMART on FHIR by VectorCare, Inc.
Implementation of the Lyft SMART on FHIR app into Epic is free for your health system. Lyft rides are not included and are billed to your health system's Lyft account as usual.
You don't need a new Lyft account to use the Lyft SMART on FHIR app. It connects to your health system's existing Lyft account, and rides bill the same way they do today. If your health system doesn't have a Lyft account yet, we'll introduce you to the Lyft Healthcare team.
Yes. The Lyft SMART on FHIR app writes the ride back to the patient's chart in Epic. While the ride is underway, staff also see the request status, the estimated pickup time, the route, and the drop-off ETA in the app window inside the chart, and completed trips stay in the patient's ride history.
Yes. The Lyft SMART on FHIR app supports standing orders, so staff can set up recurring Lyft rides for patients with repeat appointments, such as dialysis, instead of booking each ride by hand.
Your Epic team requests the app in Epic Showroom, adds launch points to the workflows you choose, assigns user roles and FHIR privileges, allowlists VectorCare's URLs, and moves the build from non-production to production. VectorCare approves the download, sets up your request form, and connects your Lyft account.
Go-live for the Lyft SMART on FHIR app takes days, not weeks. It is a standard SMART on FHIR launch with no client secret to manage, and your Epic team keeps control of the schedule through its normal change control. On the walkthrough we'll map the steps to your team's process.
See a ride booked from the chart
Bring your transport lead and your Epic analyst. In a 30-minute walkthrough we'll book a test ride from a chart, follow it to drop-off, show where it lands in the Epic record, and go through the build steps with your team.
Lyft is a trademark of Lyft, Inc. Epic and Showroom are trademarks of Epic Systems Corporation. Epic does not endorse, certify, or verify this product.