NEMT trip requests, with your broker or without one
VectorCare is software for NEMT trip requests. Some programs require a broker, and others let you contract with ride providers directly. VectorCare supports both, and you decide which trips go where.
Staff start each trip one time, from the EHR, the web app, or the mobile app. The request stays on VectorCare. If the trip belongs to a broker program, the broker stays in the loop. If you contract the trip yourself, VectorCare sends it to your providers and tracks it until the ride is done.
One NEMT trip request, broker program or direct
A health plan or a state often picks a broker to manage non-emergency medical transportation. Some programs must keep that broker. Others let the hospital or the clinic contract with providers directly. The choice stays with you.
Today a nurse or a case manager often fills in a form, faxes it, and then calls to confirm. The trip then lives outside the record.
With VectorCare, staff order the ride where they already work. In the EHR, staff launch VectorCare through SMART on FHIR, and the order opens with the patient, the level of service, the pickup, and the appointment already filled in. Staff can also order in the VectorCare web app or the mobile app. The trip record is the same in each.
At one VectorCare client, the average time to schedule a ride went from 31 minutes to 3 minutes.
VectorCare is software. It does not take trips, subcontract them, or run vehicles.
Keep your broker
Your plan or state keeps its broker contract. Staff still order the trip on VectorCare, and the broker stays in the loop.
Roadmap: electronic hand-off to brokers, to be set up per program.
Or cut the broker out
Send trips to the providers you contract with. Hub applies your rules. A.D.I. offers each trip to providers credentialed for that service and zone. Staff see status on the request until the ride ends. Pay handles these directly contracted trips.
The fax ends the record
Once a trip request goes out by fax, the hospital loses track of it.
Nobody on the unit knows if the ride is scheduled. Staff learn the answer by phone, or when the patient does not arrive. A missed ride can mean a missed appointment or a later discharge.
Program integrity teams have the same gap. A fax and a phone call leave no trip-level trail between the order and the claim. See NEMT fraud, waste, and abuse.
NEMT dispatch, from the chart to one tracked request
Start the request where staff work
In the EHR, staff launch VectorCare through SMART on FHIR, and the order opens with the patient data in it. See it in the EHR. Staff can also start the same request in the web app or the mobile app.
Check the rules before it goes out
Hub applies your rules for level of service and approval. Your team decides which trips stay with a broker program and which go to your own contracted providers.
Dispatch direct trips to contracted providers
For trips you contract directly, A.D.I. offers the request to credentialed providers by your rules. If a provider declines, A.D.I. offers the trip to the next one. Nobody on the unit has to call around.
For trips in a broker program, the broker stays in the loop. Roadmap: electronic hand-off to brokers, set up per program.
Track status on the request
On direct trips, the provider sends status back, and it shows on the request. Staff can message the provider from the same screen.
Hub, Trust, Pay, Insights, and A.D.I.
The same modules on VectorCare solutions, set up for NEMT trip requests.
VectorCare Hub
Set which trips stay with a broker program and which go to your own contracted providers.
A.D.I.
Automated Dispatching Intelligence offers direct trips to credentialed providers by your rules.
VectorCare Trust
Hold licenses, insurance, and policy files for the providers you contract directly.
VectorCare Pay
Pay for confirmed trips that you contract directly. Claims inside a broker program stay with the broker.
VectorCare Insights
See request volume for the trips your staff order on VectorCare, and response time for the trips you contract directly.
Who uses it
Hospital case managers and discharge planners order the trip once, from the EHR, the web app, or the mobile app. Clinic staff use the same order for repeat rides such as dialysis.
Health plan and state teams get trip requests that start at the point of care. They can keep a broker program or contract with providers directly. For state Medicaid programs, see state Medicaid transportation integrity.
Run an NEMT or ambulance company? See VectorCare for transport providers.
SOC 2 Type II, HIPAA, Epic-listed
VectorCare has completed a SOC 2 Type II audit, is HIPAA compliant, signs BAAs with every covered entity, hosts on AWS in the United States, and is listed on Epic's Connection Hub. See security details.
Frequently asked questions
- Only if your program requires one. Both paths work on VectorCare, and staff order the trip on VectorCare either way.
- No. A broker manages the benefit and assigns the trip. VectorCare does not take the trip and subcontract it, and it does not run vehicles. It is the software where staff build the trip request and track it.
- Many broker programs take requests by fax or by phone. The EHR often has no electronic path to the broker, so staff fill in a form and fax it.
- For trips you contract directly, staff see the provider accept the trip and can follow the ride until it is done. For trips in a broker program, the request stays on VectorCare as the record of what staff ordered. Electronic hand-off to brokers is on the roadmap. It will be set up per program.
- Yes. Your Hub rules decide which trips go to the providers you contract directly. Trips that belong to a broker program stay with the broker.
- Yes. Staff can order in the VectorCare web app or the mobile app. Where the EHR supports SMART on FHIR, staff can launch from the chart.
See a trip request built in the workflow
In a demo, we build a trip from the chart and send it to a contracted provider. If you work with a broker, bring your program rules and we will show where the broker fits.