Air Ambulance Marketplace
Air Ambulance Marketplace is the first EMR-native air ambulance marketplace. Instead of calling one provider and hoping they have availability, care teams submit a single request from inside Epic and get quotes from multiple air transport providers simultaneously. Fixed-wing, rotor-wing, and critical care transport options from a network covering more than half of all registered air ambulance providers in the country.
What it does
Air Ambulance Marketplace connects hospitals to a nationwide network of air transport providers through a single SMART on FHIR interface inside Epic. When a patient needs air transport, the care team submits one request. The marketplace routes it to qualified providers based on aircraft type, crew capability, location, and availability. Providers respond with quotes and ETAs. The care team picks the best option and confirms.
Multi-provider competition, not single-provider dependency
Most hospitals have contracts with one or two air ambulance companies. When those providers are unavailable or out of range, staff fall back to phone trees and fax machines. Air Ambulance Marketplace eliminates that bottleneck by opening every request to a network of competing providers. More options means faster response times and better pricing.
Clinical matching built in
The app reads patient acuity, weight, isolation status, ventilator requirements, and IV drip details from the EHR. It matches these clinical needs against provider capabilities so the dispatched aircraft always has the right crew configuration and equipment. No more calling to ask if they can handle a ventilated bariatric patient.
Full transport lifecycle tracking
From request submission through aircraft dispatch, wheels-up, in-flight updates, and patient handoff at the receiving facility. The care team sees every status change in real time without leaving the patient chart.
Cost transparency before commitment
Providers submit quotes before the hospital commits. The care team sees estimated costs alongside clinical capability and response time, so they can make informed decisions that balance urgency with budget.
- Critical interfacility transfers — STEMI, stroke, trauma, and burn patients requiring rapid transfer to a higher level of care when ground transport is too slow.
- Long-distance transfers — Fixed-wing transport for patients needing specialty care hundreds of miles away, including neonatal and pediatric transfers.
- Disaster and surge response — Rapid air evacuation when ground routes are compromised or when patient volume overwhelms local capacity.
- Organ procurement transport — Time-critical flights for organ recovery teams and organ transport with full chain-of-custody tracking.
- Repatriation flights — Returning patients to their home facility or region after stabilization at a distant hospital.
- Scene response coordination — Hospitals requesting air transport for incoming trauma patients from remote accident or incident scenes.
- Neonatal and pediatric specialty transport — NICU and PICU teams needing aircraft with specialized isolette and monitoring capabilities.