PACE Logistics
PACE Logistics is the first EHR-embedded logistics layer built specifically for Programs of All-Inclusive Care for the Elderly. It pulls participant data directly from Epic to coordinate transportation, DME, home health, pharmacy delivery, and meal services from a single workflow. No more toggling between spreadsheets, phone calls, and disconnected vendor portals.
What it does
PACE Logistics turns fragmented service coordination into a single, integrated workflow inside the EHR. For every PACE participant, the app reads demographics, care plan details, active conditions, mobility status, and service authorizations directly from Epic. It then matches each service request to the right vendor, dispatches automatically, and tracks fulfillment in real time.
Multi-service coordination
PACE programs juggle five or more service categories per participant: medical transportation, adult day health transport, DME delivery and pickup, home health visits, pharmacy delivery, and meal services. PACE Logistics handles all of them from one screen, with vendor-specific routing logic for each service type.
Participant-centered scheduling
Recurring schedules for dialysis, adult day, therapy, and specialist visits are managed as standing orders. The system handles exceptions, cancellations, and same-day adds without manual rework. Participants with complex needs get care-matched to the right vehicle type and driver qualifications automatically.
Real-time visibility for the care team
Nurses, social workers, transportation coordinators, and center directors all see the same live view. Who is en route. Who arrived. Who was a no-show. Which services are pending. No more calling the transport company to ask where the van is.
Built for PACE-specific workflows
Unlike generic transport platforms, PACE Logistics understands the PACE model: interdisciplinary team coordination, day center scheduling, participant acuity levels, and the unique regulatory requirements of CMS PACE audits. Every trip and service event is logged with the data fields CMS expects.
- Adult day health center transportation — Daily pickup and drop-off coordination for participants attending the PACE center, with care-matched vehicles based on mobility and medical needs.
- Medical appointment transportation — Specialist visits, dialysis, imaging, and therapy appointments scheduled and dispatched directly from the care plan.
- DME delivery and pickup — Wheelchairs, hospital beds, oxygen equipment, and supplies coordinated to arrive when participants need them.
- Home health visit coordination — Nursing, PT, OT, and aide visits scheduled alongside transportation to prevent conflicts and missed visits.
- Pharmacy delivery — Medication delivery tracking integrated with the participant's care plan and refill schedule.
- Meal service coordination — Home-delivered meals scheduled around participant preferences and dietary requirements.
- Multi-stop trip optimization — Route optimization for shared rides serving multiple participants heading to the same center or appointment cluster.