PACE Logistics

What it does

PACE Logistics turns fragmented service coordination into a single, integrated workflow inside the EHR. For every PACE participant, the app reads demographics, care plan details, active conditions, mobility status, and service authorizations directly from Epic. It then matches each service request to the right vendor, dispatches automatically, and tracks fulfillment in real time.

Multi-service coordination

PACE programs juggle five or more service categories per participant: medical transportation, adult day health transport, DME delivery and pickup, home health visits, pharmacy delivery, and meal services. PACE Logistics handles all of them from one screen, with vendor-specific routing logic for each service type.

Participant-centered scheduling

Recurring schedules for dialysis, adult day, therapy, and specialist visits are managed as standing orders. The system handles exceptions, cancellations, and same-day adds without manual rework. Participants with complex needs get care-matched to the right vehicle type and driver qualifications automatically.

Real-time visibility for the care team

Nurses, social workers, transportation coordinators, and center directors all see the same live view. Who is en route. Who arrived. Who was a no-show. Which services are pending. No more calling the transport company to ask where the van is.

Built for PACE-specific workflows

Unlike generic transport platforms, PACE Logistics understands the PACE model: interdisciplinary team coordination, day center scheduling, participant acuity levels, and the unique regulatory requirements of CMS PACE audits. Every trip and service event is logged with the data fields CMS expects.