SoFaaS Explained: Patient Logistics Needs Infrastructure, Not Another App
SoFaaS — "SMART on FHIR as a Service" — is the infrastructure layer that lets many patient-logistics modalities run securely inside the EHR through one framework, instead of bolting on a separate app for each. SMART on FHIR is the open standard that allows third-party apps to run inside EHRs like Epic; SoFaaS turns that standard into reusable infrastructure.
Why "another app" is the wrong shape
The instinct is to solve each logistics need with a point tool — one app for rideshare, another for NEMT, another for DME, another for home health. But that just recreates the original problem: more disconnected systems, more vendor logins, more places where status hides from the care team.
Patient logistics isn't one workflow. It's many modalities sharing one need: get the right service to the patient, inside the chart, with visibility. That's an infrastructure requirement, not an app feature.
One framework, many modalities
SoFaaS treats SMART on FHIR as a platform layer. Build the EHR-native plumbing once — auth, patient context, ordering, status — and every modality plugs into it:
- Ground, air, rideshare, and wheelchair transport
- Non-emergency medical transport (NEMT)
- Durable medical equipment (DME)
- Home health
The care team gets one consistent in-chart experience regardless of which service they're arranging, and partners connect into a shared layer rather than each shipping a separate integration.
The partner network is the proof
An infrastructure layer is only as strong as what runs on it. VectorCare's SoFaaS approach is validated by live partners across modalities — Lyft, Bambi (NEMT), AmericaWest, Priority Dispatch, and CSI Aviation — available through the Epic Showroom. That breadth is the point: one framework absorbing many vendors, instead of one vendor pretending to be the whole network.
And because it deploys as infrastructure, it ships without custom code — a no-code workflow builder, live through Epic Showroom in 30 days or less.
See the infrastructure layer in your EHR. Request a demo.
Related reading
Start with the pillar on why patient logistics belongs inside the EHR, then read about the end of the broker and fax model in NEMT.
Frequently asked questions
What is SMART on FHIR?
An open standard that lets third-party apps run securely inside EHRs like Epic, using the patient's chart context.
What is SoFaaS?
VectorCare's "SMART on FHIR as a Service" — an infrastructure layer that runs many patient-logistics modalities through one EHR-native framework.
Why is patient logistics infrastructure rather than an app?
Because it spans many modalities (transport, DME, home health) that all need the same in-chart plumbing; a point app per modality just rebuilds the disconnected-systems problem.
