Hospital Transport for the Elderly Guide to Patient

VectorCare helps healthcare teams coordinate safe, timely hospital transport for elderly patients without phone trees, spreadsheets, or disconnected vendor portals. From discharge rides and PACE transportation to interfacility transfers, DME handoffs, and home health coordination, the platform brings requests, dispatching, compliance, EHR data, and real-time visibility into one HIPAA-secure workflow built for patient logistics.

Hospital coordinator arranging elderly patient transport

Our Hospital Transport for the Elderly Services

Digital workflows for elderly patient transport, discharge coordination, PACE logistics, transfers, and post-discharge care handoffs.

Discharge Transport

Coordinate discharge rides for elderly patients from hospital to home, SNF, rehab, or other care settings while reducing manual scheduling time and avoidable bed delays.

PACE Logistics

Support PACE participants with recurring center transportation, medical appointment rides, DME delivery, home health visits, pharmacy delivery, and meal coordination in one EHR-embedded workflow.

Interfacility Transfers

Manage ED-to-higher-care, hospital-to-SNF, LTAC, rehab, home, ground, and air transfers with level-of-service support and structured clinical handoff details.

Automated Dispatching

Use ADI to broadcast transport requests to multiple qualified vendors simultaneously, capture ETAs and bids, apply rules, and book the optimal provider automatically.

Epic Integration

Embed transport, NEMT, DME, home health, and ancillary service workflows directly inside Epic and other FHIR-compliant EHRs to reduce double entry.

Home Transitions

Unify transport home, DME setup, first home health visit, pharmacy delivery, and meal delivery so elderly patients receive coordinated support after discharge.

Case manager managing elderly patient transport request

A Smarter Patient Transport Workflow

Create the Patient Transport Request

A case manager, scheduler, or discharge planner launches a structured transport request from VectorCare Hub, the web app, mobile app, or a SMART on FHIR workflow embedded inside Epic or another supported EHR.

Capture Clinical and Logistics Details

Route to Credentialed Transport Providers

Track Transport Through Completion

Analyze Performance and Cost

Proven Healthcare Impact

Customer Outcomes

Healthcare organizations use VectorCare to reduce coordination time, improve visibility, and move patients more efficiently.

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen
The VectorCare Difference

Why Choose VectorCare?

VectorCare combines healthcare logistics expertise with enterprise-grade automation, integration, and visibility.

Scale

Trusted by 2,500+ facilities to coordinate complex patient logistics nationwide.

Integration

SMART on FHIR workflows reduce double entry inside Epic and supported EHRs.

Security

HIPAA-secure, SOC 2 Type II cloud architecture supports healthcare compliance needs.

Automation

ADI automates dispatching, reduces phone tag, and saves teams substantial coordination time.

Meet the VectorCare Team

Healthcare logistics experts building infrastructure for patient movement.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member

Paul Willard serves as a Board Member, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

How should hospitals coordinate transport for elderly patients?

The safest workflow starts with complete clinical and logistics information: pickup location, destination, mobility needs, level of service, equipment requirements, payer details, and timing. VectorCare structures that information inside a digital request, often launched from the EHR, then routes it to credentialed providers with real-time ETA visibility and an audit trail.

What transport options are available for elderly hospital patients?

How does VectorCare reduce hospital discharge transport delays?

Can VectorCare integrate with Epic for patient transport?

Who uses VectorCare for elderly patient logistics?

How are transport vendors credentialed and managed?

How much does a patient logistics platform cost?

Does VectorCare support PACE transportation workflows?

Need a Patient Logistics Guide?

Speak with our team about workflows, integrations, and ROI.

Secure & Trusted

Awards and Recognition

HIPAA-secure system certification badge

HIPAA-Secure System

Secure workflows for protected healthcare data.

SOC 2 Type II certification badge

SOC 2 Type II

Enterprise-grade security controls and monitoring.

SMART on FHIR certification badge

SMART on FHIR

Embedded workflows inside Epic and FHIR EHRs.

Modernize Elderly Patient Transport Coordination

Tell us about your transport volume, EHR environment, and care coordination goals. The VectorCare team will help assess workflow fit, integration scope, and ROI opportunities.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.