Smarter NEMT Coordination Software for Providers

Non-emergency medical transportation, or NEMT, helps patients get to and from medically necessary appointments, discharges, treatments, skilled nursing facilities, PACE centers, and other care settings when the trip is not a 911 emergency. It may include ambulatory, wheelchair, stretcher, or other scheduled transport levels depending on patient need, payer rules, and provider availability.

VectorCare gives healthcare organizations software with a digital workflow for creating transportation requests, routing them to contracted providers, tracking ETAs, enforcing credentials, and capturing documentation. Instead of relying on repeated phone calls, faxes, and spreadsheets, care teams can coordinate NEMT through structured workflows integrated with their vendor networks, billing, reporting, and EHR systems.

VectorCare Hub is designed to help care teams book patient logistics requests in under three minutes, compared with traditional phone-based ordering that can take much longer. Automated dispatching through ADI can then broadcast the request to configured vendors, collect ETAs or bids, and route work according to rules such as fastest arrival, preferred provider, cost, or capacity.

Original Medicare may cover ambulance transportation when it is medically necessary and transportation by another vehicle could endanger the patient's health. Non-emergency ambulance transportation usually requires documentation, such as a physician certification. Medicare Advantage plans may offer broader supplemental transportation benefits, and Medicaid often covers NEMT for eligible members. VectorCare software helps organizations coordinate, document, and route transportation workflows.

Yes. VectorCare is built on a HIPAA-secure, SOC 2 Type I cloud infrastructure specifically designed to support sensitive patient logistics coordination. This ensures that protected health information is handled appropriately throughout the entire transportation scheduling, dispatching, and billing workflow.

Yes. VectorCare Connect supports SMART on FHIR embedding inside Epic and other FHIR-compliant EHRs, along with HL7 v2 messaging and REST API integrations when appropriate. This allows patient logistics requests to launch from existing clinical workflows, reducing double entry and preserving patient context such as demographics, encounter details, pickup location, destination, and documentation.

VectorCare serves hospitals, payers, PACE organizations, ambulance providers, NEMT networks, and public agencies. The platform is trusted by more than 2,500 healthcare facilities coordinating transportation and logistics nationwide, including major metro markets, and is designed to support complex transportation workflows across all of these organization types.

VectorCare Insights gives operations leaders dashboards covering transport volume, on-time performance, vendor scorecards, payer mix, revenue, denial trends, and demand forecasting. These tools allow healthcare organizations to monitor performance across their entire transportation network and make data-driven decisions to improve patient logistics operations.