Smarter NEMT Coordination Software for Providers

VectorCare provides software used by healthcare teams to coordinate non-emergency medical transportation with less phone tag, faster scheduling, and real-time visibility. From hospital discharges to recurring rides for payer and PACE populations, our HIPAA-secure patient logistics platform streamlines requests, automates dispatching, and connects care teams with their credentialed transportation networks.

Medical transportation coordination software dashboard for NEMT

Our Non-Emergency Medical Transportation Software

Digital software tools for scheduling, dispatching, managing, billing, and analyzing non-emergency patient transportation workflows.

NEMT Scheduling

VectorCare Hub replaces phone-and-fax ordering with structured digital workflows, helping care teams book patient transportation in under three minutes while capturing key trip, payer, and patient details.

Automated Dispatching

ADI broadcasts transport requests to appropriate contracted vendors, captures ETAs and bids, and books the optimal provider based on configured policies such as cost, speed, capacity, or preference.

Vendor Credentialing

VectorCare Trust helps healthcare organizations onboard transportation providers, track credentials, manage service zones, enforce rate cards, and automatically exclude non-compliant vendors from trip assignments.

EHR Integration

VectorCare Connect embeds transportation workflows inside Epic and other FHIR-compliant EHRs, reducing double entry and keeping patient context connected to each logistics request.

Transport Billing

VectorCare Pay supports invoicing, payment collection, rate enforcement, reconciliation, and audit trails for patient-pay, payer-pay, hospital-pay, broker-pay, and split-payment transportation scenarios.

Performance Analytics

VectorCare Insights gives operations leaders dashboards for transport volume, on-time performance, vendor scorecards, payer mix, revenue, denial trends, and demand forecasting.

Smarter Patient Logistics

Software for Faster NEMT Coordination and Better Patient Flow

Missed appointments, delayed discharges, and fragmented vendor communication can strain hospitals, payers, and transport providers. VectorCare software brings NEMT coordination into one HIPAA-secure platform, helping teams reduce manual calls, improve ETA visibility, and move patients safely across appointments, discharges, and recurring care needs without relying on spreadsheets or disconnected broker workflows.

Care team scheduling a patient transport request in logistics software
Trusted At Scale

Customer Outcomes

See how healthcare organizations reduce scheduling labor, improve visibility, and streamline patient logistics operations.

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen
The VectorCare Difference

Why Choose VectorCare?

VectorCare brings automation, interoperability, and proven patient logistics software to complex healthcare transportation workflows.

Proven Scale

Trusted by 2,500+ healthcare facilities coordinating transportation and logistics nationwide, including major metro markets.

Fast Scheduling

Compresses traditional phone-based transport ordering into under-three-minute digital workflows for care teams.

Secure Platform

HIPAA-secure, SOC 2 Type II cloud infrastructure supports sensitive patient logistics coordination.

Configurable Workflows

Configurable zones and routing rules let providers tailor the software to their own transport networks, payers, facilities, and service levels.

Meet The VectorCare Team

Healthcare logistics experts building software infrastructure for better patient movement.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member

Paul Willard serves as a Board Member, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

How much does a medical transport cost per hour?

The cost of non-emergency medical transportation varies based on transport level, distance, payer type, and contracted rate agreements between providers and healthcare organizations. VectorCare Pay software supports rate enforcement, invoicing, reconciliation, and audit trails across patient-pay, payer-pay, hospital-pay, broker-pay, and split-payment transportation scenarios. For a customized quote based on your organization's specific transportation workflows and vendor network, you can contact VectorCare directly to discuss your operational needs.

Does Medicare pay for patient transportation?

What is non-emergency medical transportation?

How does VectorCare help providers coordinate NEMT?

How quickly can transportation requests be scheduled?

Can VectorCare integrate with Epic or other EHR systems?

Does VectorCare replace NEMT brokers?

How does VectorCare handle vendor credentialing for transportation providers?

Still Have NEMT Questions?

Talk with VectorCare about your transportation coordination workflow.

Secure & Trusted

Security & Compliance

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HIPAA Compliance

Built for protected healthcare logistics workflows

SOC 2 Type II certification badge

SOC 2 Type II

Security controls for enterprise healthcare technology

Modernize Your NEMT Coordination

Tell us about your transportation workflows, vendor network, EHR environment, and operational goals. VectorCare can help identify opportunities to reduce manual coordination, improve visibility, and streamline patient logistics.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.