Medical Transport Services for Hospital Patient Logistics

VectorCare helps hospitals coordinate medical transport, discharges, interfacility transfers, and post-acute logistics from one HIPAA-secure platform. Replace phone tag, spreadsheets, and fragmented vendor portals with EHR-embedded workflows, automated dispatching, real-time ETAs, and performance analytics that improve bed throughput, reduce delays, and give care teams the operational visibility needed to move patients safely and efficiently at scale.

Hospital patient logistics software dashboard

Our Medical Transport Services Services

Coordinate hospital transport, transfers, discharge logistics, vendor networks, analytics, and EHR integrations from one intelligent platform.

Hospital Logistics

A unified platform for hospitals and health systems to coordinate transport, discharge logistics, home health handoffs, DME delivery, and patient movement workflows from inside the EHR.

Discharge Transport

Accelerate discharge-to-departure workflows by replacing manual transport scheduling with EHR-embedded requests, automated vendor dispatch, ETA visibility, and measurable bed-throughput improvement.

Interfacility Transfers

Coordinate ED-to-higher-care, hospital-to-SNF, LTAC, rehab, home, and specialty transfers with structured service-level determination, provider matching, audit trails, and clinical handoff documentation.

Air Ambulance

Coordinate fixed-wing and rotor-wing air ambulance requests through multi-provider workflows that capture patient context, ETAs, bids, and accepting-clinician validation from inside Epic.

Post-Discharge Care

Unify transport home, DME delivery, home health visits, pharmacy, and meal coordination so post-discharge care plans do not fail after the patient leaves the hospital.

Epic Integration

Embed patient logistics directly inside Epic and other FHIR-compliant EHRs using SMART on FHIR, HL7, APIs, CAD, billing, payer, and rideshare integrations.

Hospital coordinator managing patient transport workflow

Our Hospital Logistics Workflow

Start Requests Inside Clinical Workflows

Care teams initiate transport, transfer, discharge, or post-acute service requests through VectorCare Hub, including SMART on FHIR workflows embedded inside Epic and other EHRs. Patient context pre-populates the request to reduce double entry and incomplete orders.

Standardize Logistics Requirements

Automate Dispatch And Vendor Selection

Track Performance And Improve Throughput

The VectorCare Difference

Why Choose VectorCare?

VectorCare combines automation, healthcare interoperability, and logistics expertise for high-volume patient movement.

EHR Embedded

Coordinate requests from inside Epic and other FHIR-compliant systems without costly workflow disruption.

Automated Dispatch

ADI replaces phone trees with automated multi-vendor dispatching, ETA capture, and rule-based selection.

Secure Platform

SOC 2 Type II and HIPAA-secure workflows support protected patient logistics coordination at scale.

Operational Insight

Track throughput, vendor performance, savings, transport volume, and operational delays in real time.

Meet The VectorCare Team

Meet the people building patient logistics infrastructure.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member

Paul Willard serves as a Board Member, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

Does Medicare cover medical transport for seniors?

Medicare may cover ambulance transport for seniors when it is medically necessary and other transportation could endanger the patient’s health. Non-emergency ambulance transport can require physician certification and, in some cases, prior authorization. Medicare Advantage plans may offer broader transportation benefits. VectorCare helps hospitals and payers coordinate requests, documentation, vendor routing, and audit trails, but benefit approval depends on the patient’s coverage and payer rules.

What are medical transport services for hospital patient logistics?

How does VectorCare help reduce hospital discharge delays?

What types of patient transport can hospitals coordinate?

Can VectorCare integrate with Epic and other EHR systems?

How does automated dispatching work for patient transport?

How are medical transport vendors managed and credentialed?

How much does hospital patient logistics software cost?

Still Have Patient Logistics Questions?

Get practical answers from patient logistics and healthcare integration specialists.

Certified & Trusted

Awards and Recognition

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SOC 2 Type II

Enterprise-grade security controls for healthcare data.

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HIPAA-Secure Cloud

Secure workflows designed for protected health information.

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Modern Healthcare Recognition

Healthcare leadership recognized by Modern Healthcare.

Modernize Hospital Patient Logistics

Share your facility size, transport volume, EHR environment, and workflow goals. VectorCare will help assess fit, integration scope, and potential operational ROI.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.