DME Management Software for Healthcare Logistics Teams

VectorCare helps healthcare logistics teams coordinate DME orders, delivery, setup, vendor communication, and tracking from one HIPAA-secure platform. Built for hospitals, DME providers, PACE organizations, and post-discharge teams, it replaces phone calls, faxes, and spreadsheets with EHR-connected workflows that improve visibility, reduce delays, and help patients receive equipment before care plans break down.

DME management software dashboard for healthcare logistics

Our DME Management Software Services

Coordinate DME orders, vendors, delivery, setup, integrations, and analytics through one patient logistics platform.

DME Logistics

Coordinate DME intake, scheduling, delivery, setup confirmation, and patient handoffs through structured digital workflows connected to hospitals, DME providers, and post-discharge care teams.

Workflow Automation

Build no-code DME workflows for discharge teams, schedulers, and vendor partners, replacing phone-and-fax ordering with guided requests, secure messaging, and real-time collaboration.

Vendor Management

Govern contracted DME vendors with credentialing, document tracking, service zones, rate structures, policy enforcement, and performance scorecards across complex healthcare networks.

Automated Dispatching

Use automated dispatching intelligence to route DME requests to the right provider based on availability, service area, capacity, preferred vendor rules, or custom policies.

EHR Integration

Embed DME coordination inside Epic and other FHIR-compliant EHRs, with patient context flowing into requests to reduce duplicate entry and handoff errors.

DME Analytics

Monitor delivery times, completion rates, re-delivery patterns, vendor performance, and operational trends using dashboards built on real patient logistics data.

Healthcare team reviewing DME workflow dashboard

How VectorCare Coordinates DME

Capture the DME Order

Orders begin inside the discharge or care coordination workflow, including patient demographics, prescription details, home address, access notes, and timing requirements. SMART on FHIR and other integrations reduce duplicate entry and keep clinical context attached to the request.

Route Through the Right Network

Automate Scheduling and Dispatch

Track Delivery and Setup

Measure and Optimize Performance

Proven Healthcare Impact

Customer Results

Healthcare organizations use VectorCare to reduce coordination labor, delays, and patient logistics friction at scale.

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen
The VectorCare Difference

Why Choose VectorCare?

VectorCare brings automation, interoperability, and operational visibility to complex DME logistics.

Unified Platform

VectorCare connects DME, transport, home health, and ancillary workflows in one operational platform.

EHR-Connected

SMART on FHIR, HL7, and APIs keep DME coordination inside existing clinical workflows.

Secure

SOC 2 Type II and HIPAA-secure architecture supports healthcare data, auditability, and access controls.

Proven Scale

VectorCare serves 2,500+ facilities and generated 2.3 million broadcasts in 2024.

Meet the VectorCare Team

Healthcare logistics expertise backed by proven platform scale.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member

Paul Willard serves as a Board Member, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

What is DME management?

DME management is the process of receiving, scheduling, delivering, setting up, documenting, and tracking durable medical equipment such as hospital beds, oxygen, CPAP devices, wheelchairs, and respiratory equipment. In healthcare logistics, effective DME management also includes EHR handoffs, vendor coordination, proof of delivery, setup confirmation, compliance tracking, and analytics that show whether equipment arrived on time.

How does VectorCare support DME delivery coordination?

Can the software integrate with Epic or other EHRs?

Who uses DME management software?

How much does VectorCare DME software cost?

Is VectorCare secure for patient information?

Can it manage multiple DME vendors?

How long does implementation usually take?

Still Have DME Workflow Questions?

Talk with VectorCare about your DME workflow and integration goals.

Certified & Trusted

Awards and Recognition

SOC 2 Type II certification badge

SOC 2 Type II

Independent security controls for healthcare SaaS

HIPAA-secure cloud system badge

HIPAA-Secure Cloud

Designed for protected health information workflows

Modern Healthcare recognition badge

Modern Healthcare Recognition

Healthcare leadership recognition on advisory team

Ready to Modernize DME Coordination?

Share your current DME workflow, integration needs, and order volume. VectorCare will help assess fit, ROI, and deployment options.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.