Care Coordination Solutions for Healthcare Patient Logistics

Care Coordination Solutions for Healthcare Patient Logistics from VectorCare unify patient transport, discharge logistics, home health handoffs, DME delivery, billing, and analytics in one HIPAA-secure platform. Built for hospitals, payers, PACE organizations, EMS, and care teams, the system replaces phone trees and spreadsheets with automated workflows, EHR integration, vendor governance, and real-time visibility across every patient logistics request.

Care team coordinating patient logistics on a digital platform

Our Care Coordination Solutions Services

Integrated modules that automate scheduling, dispatch, vendor governance, billing, analytics, and healthcare system connectivity.

VectorCare Hub

VectorCare Hub is the no-code workflow engine for scheduling and coordinating NEMT, ambulance, transfers, home health, DME, pharmacy, meals, and other patient-facing logistics services.

VectorCare Trust

VectorCare Trust manages vendor onboarding, credential tracking, service zones, rate cards, compliance rules, SLA governance, and performance scorecards across contracted transport and ancillary provider networks.

Automated Dispatch

ADI automates dispatching by broadcasting requests to qualified vendors, capturing ETAs and bids, enforcing routing rules, and escalating exceptions when human intervention is required.

System Integration

VectorCare Connect links patient logistics workflows with Epic, other FHIR-compliant EHRs, CAD systems, billing platforms, payer systems, rideshare networks, and custom APIs.

Logistics Analytics

VectorCare Insights delivers dashboards, KPI tracking, demand forecasting, vendor scorecards, payer analytics, bed-throughput reporting, and natural-language business intelligence for logistics leaders.

Billing Automation

VectorCare Pay supports custom invoicing, contracted-rate reconciliation, ACH and credit card collection, payment reminders, Stripe-powered processing, and audit trails for logistics transactions.

Healthcare operations team reviewing patient logistics workflow

Our Patient Logistics Coordination Process

Map Current Logistics Workflows

VectorCare starts by mapping your current transport, discharge, home health, DME, billing, and vendor-management workflows. Teams identify bottlenecks, manual touchpoints, integration needs, facility-specific protocols, payer rules, and the operational metrics that will define success.

Configure Digital Care Workflows

Activate the Vendor Network

Automate Dispatch and Integration

Measure and Optimize Performance

Proven Healthcare Impact

Success Stories

Healthcare organizations use VectorCare to reduce coordination labor, improve throughput, and gain operational visibility.

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen
The VectorCare Difference

Why Choose VectorCare?

VectorCare brings automation, interoperability, and operational discipline to every patient logistics workflow.

Proven Scale

Trusted by 2,500+ facilities to coordinate complex healthcare logistics across departments, vendors, and partners.

EHR Embedded

SMART on FHIR workflows reduce context switching by bringing logistics directly into Epic and other EHRs.

Automation First

ADI automates routing, bid capture, ETA comparison, escalation, and vendor selection for faster coordination.

Secure Platform

HIPAA-secure and SOC 2 Type II compliant infrastructure supports healthcare-grade privacy, controls, and auditability.

Meet the VectorCare Team

Experienced healthcare, logistics, clinical, and technology leaders.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member

Paul Willard serves as a Board Member, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

What is a care coordination company?

A care coordination company helps healthcare organizations organize the services, communication, vendors, and workflows required to move a patient through the care journey. In patient logistics, that includes transportation, discharge support, home health visits, DME delivery, ancillary services, billing, and status tracking. VectorCare provides the digital infrastructure that connects care teams, vendors, EHRs, and payers in one coordinated workflow.

What are care coordination services?

Who uses VectorCare for patient logistics?

How does VectorCare reduce manual coordination work?

Does VectorCare integrate with Epic and other EHRs?

How is VectorCare priced?

Is VectorCare HIPAA compliant and secure?

What results can healthcare organizations expect?

Still Have Patient Logistics Questions?

Connect with our team for practical answers and workflow guidance.

Certified & Trusted

Awards and Recognition

SOC 2 Type II certification badge

SOC 2 Type II

Independent audit standard for secure cloud operations.

HIPAA secure system certification badge

HIPAA-Secure Cloud

Supports secure healthcare workflows and protected data.

Modern Healthcare recognition badge

Modern Healthcare Recognition

Healthcare leadership recognition supporting strategic credibility.

Ready to Automate Patient Logistics?

Tell us about your patient logistics volume, workflows, integrations, and vendor network. VectorCare can provide a tailored demo and ROI assessment based on your operational goals.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.