Patient Transport Systems for Hospital Logistics Teams

VectorCare helps hospital logistics teams replace phone trees, spreadsheets, and fragmented transport portals with one automated patient transport system. Coordinate NEMT, ambulance, interfacility transfers, air ambulance, discharge rides, and post-acute handoffs from inside existing workflows, with HIPAA-secure automation, real-time visibility, vendor governance, and analytics built to reduce delays, bed holds, and administrative burden.

Hospital patient transport coordination system

Our Patient Transport Systems Services

A connected patient transport platform for scheduling, dispatch, vendor management, EHR integration, analytics, and billing.

Workflow Hub

Configure no-code workflows for NEMT, ambulance, discharge rides, DME, home health, and ancillary services, enabling care teams to submit complete requests quickly from a centralized console.

Automated Dispatch

Automate dispatch with simultaneous multi-vendor broadcasts, ETA capture, bid comparison, fallback logic, and routing rules based on cost, speed, preference, capacity, or custom policies.

Vendor Governance

Manage contracted transport providers with credential tracking, service zones, insurance documentation, rate cards, compliance rules, and performance scorecards across hospital networks.

EHR Integration

Embed patient transport workflows inside Epic and other EHRs using SMART on FHIR, HL7, REST APIs, CAD connections, payer systems, and billing integrations.

Transfer Coordination

Coordinate high-stakes transfers between hospitals, SNFs, LTACs, rehab facilities, homes, and air medical providers with structured clinical context and audit-ready documentation.

Performance Insights

Track volume, on-time performance, vendor scorecards, payer mix, revenue, denial trends, and bed-throughput impact with custom dashboards and machine-learning forecasting.

Automated Coordination

Move Patients Faster With Less Friction

VectorCare gives hospital logistics teams a single command center for patient transport, vendor networks, automated dispatch, EHR integration, analytics, and payment workflows. Instead of coordinators calling vendors one by one, requests move through structured, HIPAA-secure workflows with real-time status and policy-based routing. The result is faster discharge coordination, fewer communication delays, better visibility, and more capacity for patient care.

Hospital team using patient transport dashboard
Trusted At Scale

Success Stories

See how healthcare organizations reduce coordination time, transport delays, and bed-throughput friction with VectorCare.

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen
The VectorCare Difference

Why Choose VectorCare?

VectorCare brings automation, interoperability, and proven healthcare logistics experience into one platform.

Hospital-Ready

Serve complex hospital logistics with one platform across transport, discharge, transfers, and ancillary services.

AI Dispatch

Automated Dispatching Intelligence reduces phone tag, captures ETAs, and routes work by configurable policies.

Deep Integration

SMART on FHIR, HL7, REST API, CAD, billing, and payer integrations reduce duplicate entry.

Secure Platform

HIPAA-secure, SOC 2 Type II SaaS supports enterprise healthcare compliance and audit requirements.

Meet The VectorCare Team

Healthcare logistics experts building infrastructure for patient movement.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member

Paul Willard serves as a Board Member, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

What are the duties of a patient transport?

Patient transport duties typically include confirming the request, validating the patient’s mobility and level-of-service needs, coordinating pickup and destination details, assigning the right vendor or crew, tracking ETA, documenting completion, and communicating exceptions to care teams. VectorCare digitizes these duties so hospital logistics teams can standardize requests, automate dispatch, capture signatures, and maintain an audit trail.

What is a patient transport system?

Does VectorCare integrate with Epic and other EHRs?

How fast can hospital teams schedule patient transport?

Can the platform manage multiple transport types?

How does VectorCare manage transport vendors?

How is VectorCare priced for hospitals?

What results can hospital logistics teams expect?

Still Have Transport Questions?

Connect with VectorCare to review your transport workflow.

Certified & Trusted

Awards and Recognition

HIPAA-secure system certification badge

HIPAA-Secure System

HIPAA-secure patient logistics infrastructure

SOC 2 Type II certification badge

SOC 2 Type II

Security standard for enterprise SaaS

Modern Healthcare recognition badge

Healthcare Leadership

Recognized healthcare leadership expertise

Ready to Modernize Patient Transport?

Tell us about your patient transport volume, EHR environment, vendor network, and operational goals. VectorCare will help assess fit, integration scope, and ROI opportunities.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.