Medical Transportation Management Software Platform

VectorCare helps hospitals, payers, PACE organizations, and transport providers replace phone trees, spreadsheets, and broker portals with automated medical transportation management. Coordinate NEMT, ambulance, air ambulance, interfacility transfers, discharge rides, and ancillary services from one HIPAA-secure platform with SMART on FHIR workflows, real-time dispatching, vendor governance, analytics, and measurable throughput savings.

Healthcare team coordinating medical transportation on a digital logistics platform

Our Medical Transportation Management Software

End-to-end patient logistics modules for scheduling, dispatch, compliance, integration, analytics, and financial workflows.

Workflow Hub

VectorCare Hub lets care teams build no-code workflows for NEMT, ambulance transfers, discharge transport, DME delivery, home health visits, and other patient logistics requests in under three minutes.

Vendor Trust

VectorCare Trust manages transport provider onboarding, credential tracking, insurance documentation, service zones, policy enforcement, rate cards, and vendor scorecards across contracted NEMT, ambulance, air medical, and ancillary networks.

Automated Dispatch

ADI broadcasts transportation requests to qualified vendors, captures ETAs and bids, applies routing rules, escalates exceptions, and books the optimal provider without sequential phone calls.

EHR Connectivity

VectorCare Connect integrates with Epic and other FHIR-compliant EHRs, CAD systems, billing platforms, payer systems, and custom APIs to keep logistics inside existing workflows.

Performance Insights

VectorCare Insights gives operations leaders dashboards for transport volume, on-time performance, vendor scorecards, payer mix, denial rates, bed-throughput impact, and demand forecasting.

Payments

VectorCare Pay manages invoices, contracted-rate reconciliation, ACH and credit card collection, payment reminders, and audit trails for patient-pay, payer-pay, hospital-pay, and split-payment scenarios.

Unified Patient Logistics

Automate Every Medical Transport Workflow

Medical transportation management affects bed availability, discharge timing, member access, and care continuity. VectorCare centralizes the full workflow: request intake, EHR data capture, vendor credentialing, automated dispatch, status tracking, documentation, billing, and analytics. Teams reduce manual coordination, improve ETA visibility, govern contracted networks, and scale across hospitals, payers, PACE programs, EMS agencies, and public health deployments.

Patient logistics dashboard showing transport requests and vendor status
Proven At Scale

Customer Outcomes

VectorCare supports measurable savings, faster coordination, and stronger logistics performance across healthcare organizations.

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen
The VectorCare Difference

Why Choose VectorCare?

VectorCare combines healthcare operations expertise with a secure, automation-first patient logistics platform.

Proven Scale

Trusted by over 2,500 healthcare facilities coordinating complex patient logistics nationwide.

Automation

ADI saved customers over 10,000 hours by streamlining manual dispatch work.

Secure Platform

SOC 2 Type II and HIPAA-secure cloud access supports sensitive healthcare workflows.

EHR Embedded

SMART on FHIR workflows reduce double entry inside Epic and other compliant EHRs.

Meet The VectorCare Team

Healthcare logistics leaders building modern patient coordination technology.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member

Paul Willard serves as a Board Member, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

What does MAS stand for in Medicaid transportation?

In many Medicaid transportation contexts, MAS refers to Medical Answering Services, a transportation management organization that arranges non-emergency medical transportation for eligible Medicaid members in certain programs. The exact meaning can vary by state or contract. VectorCare supports similar transportation management needs by giving payers and agencies tools for request intake, vendor governance, dispatch automation, documentation, and performance reporting.

What are medical transportation management services?

Who uses VectorCare for medical transportation management?

How does VectorCare reduce transportation coordination time?

Does VectorCare integrate with Epic and other EHR systems?

How does VectorCare manage vendor compliance and credentialing?

Is VectorCare secure for healthcare transportation data?

What results can organizations expect from VectorCare?

Have More Logistics Questions?

Talk with VectorCare about your transportation management workflow.

Secure & Trusted

Security & Compliance

SOC 2 Type II certification badge

SOC 2 Type II

Enterprise security controls for healthcare logistics.

HIPAA compliance badge

HIPAA Compliance

Built for protected healthcare data workflows.

Modernize Medical Transportation Management

Share your current workflow, transport volume, and integration needs. VectorCare can provide a tailored demo and ROI assessment for your organization.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.