Advanced NEMT Scheduling and Dispatch Software Solutions

VectorCare helps healthcare organizations replace NEMT phone trees, spreadsheets, and fragmented broker portals with one intelligent scheduling and dispatch platform. Coordinate rides, route requests to contracted providers, track ETAs, enforce credentials, and measure performance from a HIPAA-secure, cloud-based system built for hospitals, payers, PACE programs, ambulance teams, and NEMT operators.

NEMT dispatch dashboard for healthcare transportation coordination

Our NEMT Scheduling Services

A complete patient logistics platform for booking, dispatching, tracking, credentialing, integrating, and optimizing NEMT operations.

Workflow Scheduling

VectorCare Hub lets care teams book NEMT trips through structured digital workflows, replacing phone-and-fax ordering with patient-centered scheduling that can be completed in under three minutes.

Automated Dispatching

ADI broadcasts requests to contracted vendors simultaneously, captures ETAs and bids, applies configured routing policies, and books the optimal provider without manual phone-tree coordination.

Vendor Credentialing

VectorCare Trust manages NEMT vendor onboarding, document collection, credential expirations, service zones, rate cards, policy enforcement, and performance scorecards across direct-contracted networks.

EHR Integration

VectorCare Connect embeds patient logistics workflows inside Epic and other FHIR-compliant EHRs, reducing double entry while supporting HL7, FHIR APIs, CAD, billing, and payer integrations.

Mobile Operations

VectorCare App and VectorCare GO give schedulers, dispatchers, drivers, and field teams mobile access to jobs, secure messaging, GPS ETAs, proof-of-service capture, and status updates.

Performance Analytics

VectorCare Insights turns NEMT data into dashboards for trip volume, on-time performance, vendor scorecards, payer mix, revenue, denials, demand forecasting, and operational planning.

Automated NEMT scheduling and dispatch workflow

Our NEMT Automation Process

Map Your Current Transport Workflow

VectorCare starts by understanding how requests move today across case managers, schedulers, brokers, vendors, payers, and systems. This creates a clear blueprint for replacing manual coordination with structured digital workflows.

Configure Scheduling Rules and Vendors

Embed Requests Into Care Workflows

Automate Dispatch and Status Tracking

Measure Results and Optimize Continuously

Proven at Scale

Customer Outcomes

Healthcare teams use VectorCare to reduce coordination time, improve visibility, and modernize patient logistics.

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus
The VectorCare Difference

Why Choose VectorCare?

VectorCare brings automation, compliance, integrations, and scale to complex healthcare transportation workflows.

Proven Scale

Trusted across 2,500+ healthcare facilities processing millions of patient logistics transactions.

Automation

ADI saved healthcare systems and suppliers more than 100,000 hours through streamlined dispatching.

Secure Platform

HIPAA-secure, cloud-based system with SOC 2 Type II posture referenced across deployments.

EHR-Embedded

SMART on FHIR integration supports Epic and other FHIR-compliant clinical workflows.

Meet the VectorCare Team

Healthcare logistics experts building infrastructure for better care coordination.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member and Partner at grep -vc

Paul Willard serves as a Board Member and Partner at grep -vc, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

What is NEMT scheduling and dispatch software?

NEMT scheduling and dispatch software helps healthcare organizations book, assign, track, and manage non-emergency medical transportation trips. VectorCare replaces phone calls, spreadsheets, faxes, and disconnected broker portals with structured digital workflows, automated dispatching, vendor credentialing, real-time ETA visibility, mobile driver tools, billing support, and analytics for hospitals, payers, PACE programs, and transport providers.

How does VectorCare automate NEMT dispatching?

Can VectorCare integrate with Epic or other EHR systems?

Who uses VectorCare for NEMT coordination?

Does VectorCare support direct-contracted NEMT networks?

How long does it take to schedule a transport in VectorCare?

What reporting and analytics are available for NEMT operations?

How is VectorCare priced?

Still Have NEMT Software Questions?

Talk with VectorCare about your scheduling and dispatch workflows.

Certified & Trusted

Awards and Recognition

HIPAA-secure system badge

HIPAA-Secure System

Built for protected healthcare coordination workflows.

SOC 2 Type II certification badge

SOC 2 Type II

Security posture for enterprise healthcare SaaS.

Modern Healthcare recognition badge

Healthcare Recognition

Advised by nationally recognized healthcare leaders.

Modernize NEMT Scheduling and Dispatch

Request a VectorCare demo to review your current workflow, integration needs, vendor network, and ROI opportunity.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.