EMS Computer Aided Dispatch Software for Public Safety

VectorCare helps EMS, fire, and public safety teams extend CAD into modern patient logistics workflows—connecting CAD, EHR, mobile crews, contracted providers, and analytics in one HIPAA-secure cloud platform. Automate non-emergency dispatch, MIH visits, interfacility transfers, and post-incident coordination while improving visibility, reducing phone tag, and keeping field teams aligned through every handoff, update, and exception.

EMS dispatch software dashboard for public safety coordination

Our EMS CAD Services

Integrated tools for CAD-connected dispatch, mobile crew workflows, MIH scheduling, transfers, analytics, and healthcare interoperability.

CAD Integration

VectorCare Connect synchronizes EMS and ambulance workflows with CAD systems, EHRs, billing platforms, and payer systems, reducing double entry while keeping dispatch and patient logistics data aligned.

Automated Dispatching

A.D.I. broadcasts requests to qualified providers, captures ETAs and bids, applies routing rules, and escalates exceptions so teams can move from phone trees to policy-driven dispatch automation.

Fire EMS Logistics

Support fire and EMS departments with non-emergency request intake, MIH coordination, interfacility dispatch, post-incident logistics, field documentation, and partner agency workflows beyond traditional 911 CAD.

MIH Coordination

Coordinate Mobile Integrated Health and community paramedicine programs with referral intake, visit scheduling, route optimization, mobile documentation, and outcome reporting for high-utilizer and post-discharge patients.

Mobile Crew App

VectorCare App and VectorCare GO give field crews job details, secure messaging, GPS-based ETAs, proof-of-service capture, signatures, navigation, and offline-capable workflows from iOS and Android devices.

Dispatch Analytics

VectorCare Insights replaces ad-hoc reporting with dashboards for transport volume, on-time performance, vendor scorecards, demand forecasting, program outcomes, revenue, and operational bottlenecks.

CAD-Connected Logistics

Modern EMS Dispatch Without Workflow Silos

VectorCare is built for the space where public safety operations meet healthcare logistics. Instead of replacing your 911 CAD, it complements existing systems with CAD synchronization, automated routing, EHR context, mobile field documentation, and performance analytics for non-emergency EMS, MIH, and interfacility work. Teams gain fewer handoffs, cleaner requests, and faster coordination across agencies and care partners.

Public safety EMS logistics platform connected to CAD and EHR systems
Trusted at Scale

Proven Outcomes

See how healthcare and EMS organizations reduce delays, automate coordination, and improve logistics visibility.

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen
The VectorCare Difference

Why Choose VectorCare?

VectorCare brings healthcare logistics, EMS operations, automation, and interoperability into one scalable platform.

Proven Scale

Trusted by 2,500+ healthcare facilities and public agencies coordinating high-volume patient logistics.

HIPAA-Secure

Cloud-based, HIPAA-secure workflows support protected patient data across dispatch and care teams.

Automation First

A.D.I. has saved healthcare systems and suppliers more than 100,000 hours through dispatch automation.

Operational Insight

Real-time analytics reveal delays, on-time performance, volume patterns, and program outcomes for leaders.

Meet the VectorCare Team

Healthcare logistics experts building public safety-ready infrastructure.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member and Partner at grep -vc

Paul Willard serves as a Board Member and Partner at grep -vc, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

What is EMS computer aided dispatch software for public safety?

EMS computer aided dispatch software supports the intake, routing, assignment, tracking, and reporting of EMS-related requests. For public safety teams, VectorCare focuses on CAD-connected patient logistics workflows such as non-emergency EMS, interfacility transfers, MIH visits, and community paramedicine. It complements existing 911 CAD systems with healthcare interoperability, automated dispatching, mobile crew tools, and analytics.

Does VectorCare replace our existing 911 CAD system?

How does VectorCare integrate with CAD and EHR systems?

Can VectorCare support Mobile Integrated Health and community paramedicine programs?

How does automated dispatching work in VectorCare?

Is VectorCare secure enough for EMS patient information?

What mobile capabilities are available for EMS crews?

What results can public safety and EMS leaders expect?

Need Help Evaluating EMS CAD Workflows?

Talk with VectorCare about integrations, automation, and implementation fit.

Secure & Trusted

Awards and Recognition

SOC 2 Type II certification badge

SOC 2 Type II

Security posture for enterprise healthcare workflows.

HIPAA-secure platform certification badge

HIPAA-Secure Platform

Protects sensitive patient logistics information.

SMART on FHIR certification badge

SMART on FHIR

Embedded interoperability for modern healthcare systems.

Modernize EMS Patient Logistics With VectorCare

Share your dispatch, CAD integration, MIH, or transport coordination goals, and the VectorCare team will help assess the right workflow, modules, and implementation path.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.