NonClinical Healthcare Operations Platform for Modern Care

VectorCare brings transport, discharge, home health, DME, vendor management, billing, and analytics into one HIPAA-secure operations platform. Built for hospitals, payers, PACE programs, agencies, and healthcare service providers, it replaces phone trees and spreadsheets with automated workflows, EHR-embedded coordination, real-time visibility, and measurable savings across every nonclinical patient logistics touchpoint, from request intake to completion.

Healthcare operations dashboard for patient logistics coordination

Our NonClinical Healthcare Operations Platform Services

Modular tools to automate patient logistics, vendor networks, dispatching, integrations, analytics, and billing workflows.

Workflow Hub

Design and launch no-code workflows for transport, discharge, DME, home health, and ancillary services, giving care teams structured requests instead of phone-and-fax coordination.

Vendor Trust

Onboard, credential, monitor, and route work to contracted providers using compliance rules, service zones, rate cards, expiration tracking, and performance scorecards.

Automated Dispatch

ADI broadcasts requests to the right vendors simultaneously, captures ETAs and bids, applies routing policies, and escalates exceptions when human review is needed.

EHR Connectivity

Connect embeds patient logistics workflows inside Epic and other FHIR-compliant EHRs, while supporting HL7, REST APIs, CAD systems, billing tools, and payer platforms.

Operations Insights

Track transport volume, on-time performance, vendor quality, bed-throughput impact, revenue, denial rates, and demand forecasts through configurable analytics dashboards.

Logistics Pay

Automate invoicing, contracted-rate enforcement, payment collection, reminders, reconciliation, and audit trails for patient transports, visits, deliveries, and ancillary services.

Intelligent Coordination

Automate Nonclinical Work Without Adding Friction

VectorCare centralizes the operational work surrounding patient care: request intake, provider routing, status tracking, documentation, billing, and performance reporting. Teams can launch workflows from the web, mobile apps, APIs, or inside Epic and other FHIR-compliant EHRs, reducing manual coordination while preserving governance, audit trails, and visibility across every contracted partner at enterprise scale without disrupting clinicians.

EHR-embedded patient logistics workflow on a healthcare platform
Proven At Scale

Customer Outcomes

See how healthcare organizations reduce coordination time, delays, and operational waste with VectorCare.

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Once you get introduced to something that's quicker, faster, and more efficient, and you're open to the small learning curve– it's amazing. VectorCare has helped us grow our account base which in turn had led to revenue and income for our company."

Tom Clowdus

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Once you get introduced to something that's quicker, faster, and more efficient, and you're open to the small learning curve– it's amazing. VectorCare has helped us grow our account base which in turn had led to revenue and income for our company."

Tom Clowdus

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Once you get introduced to something that's quicker, faster, and more efficient, and you're open to the small learning curve– it's amazing. VectorCare has helped us grow our account base which in turn had led to revenue and income for our company."

Tom Clowdus
The VectorCare Difference

Why Choose VectorCare?

VectorCare is built for enterprise healthcare operations where speed, compliance, and interoperability matter.

Proven Scale

Trusted by over 2,500 healthcare facilities with millions of annual logistics broadcasts.

Real Automation

A.D.I. saved customers over 10,000 hours by reducing repetitive dispatch work.

EHR Embedded

SMART on FHIR integration brings workflows into Epic and other existing clinical systems.

Measurable ROI

Hospitals report 90% coordination reduction and over $500,000 in annual savings.

Meet VectorCare Leadership

Experienced healthcare, logistics, clinical, and enterprise technology leaders.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, bringing over 15 years of experience in the healthcare industry to his leadership role. His vision for VectorCare was born from firsthand experience working within an ambulance company in Northern California that grew to become the largest in the state. Recognizing critical gaps in patient logistics and care coordination, David founded VectorCare to dismantle barriers created by legacy technologies and build a unified, intelligent platform for patient transport and services. Under his leadership, VectorCare has grown to serve over 2,500 healthcare facilities nationwide, achieved three years of sustained profitability, and is now expanding internationally. David remains deeply committed to the mission of ensuring the right care at the right time for every patient.

Portrait of Trevor Thompson, VP of Strategy at VectorCare

Trevor Thompson

VP of Strategy

Trevor Thompson serves as Vice President of Strategy at VectorCare, where he brings over 20 years of specialized experience in air medical transport, ambulance operations, and healthcare and patient logistics. His deep industry knowledge makes him an invaluable asset in shaping the company's strategic direction and expanding its nationwide reach. Trevor plays a key role in building partnerships and developing solutions that address the complex challenges healthcare providers face in coordinating patient transport across multiple levels of care. His extensive operational background allows him to bridge the gap between frontline healthcare realities and the innovative technology VectorCare delivers. Trevor is dedicated to helping healthcare facilities reduce delays, improve outcomes, and streamline their patient logistics workflows.

Portrait of Craig Ruggels, Patient Logistics and Workflow Consultant at VectorCare

Craig Ruggels

Patient Logistics and Work Flow Consultant

Craig Ruggels is VectorCare's Patient Logistics and Workflow Consultant, with over 15 years of experience in the service provider industry. He specializes in decreasing time on task, improving attention to detail, and educating clients about their workflow options to maximize efficiency. Craig has worked with some of California's most reputable healthcare organizations, including Kaiser Permanente, Sutter Health, and Dignity Health, giving him deep insight into the operational challenges facing hospitals and transport providers alike. His hands-on approach ensures that each client receives tailored guidance to optimize their patient logistics processes using VectorCare's platform. Craig is passionate about empowering healthcare teams to work smarter, reduce administrative burdens, and ultimately deliver better care to patients.

Portrait of Paul Willard, Board Member at VectorCare

Paul Willard

Board Member and Partner at grep -vc

Paul Willard serves as a Board Member and Partner at grep -vc, bringing a wealth of expertise from a distinguished 14-year career as a senior product and marketing executive and CMO at leading technology, financial services, and health tech companies, including Coupons.com, Practice Fusion, Atlassian, and NextCard. He has also held partner roles at Storm Ventures and Subtraction Capital. Paul holds a Bachelor's degree in Aerospace Engineering from Iowa State University, a Master's degree in Manufacturing Systems Engineering from Stanford University, and a Future Med Certificate from Singularity University. His rare combination of engineering rigor, marketing acumen, and health tech experience provides VectorCare's board with strategic guidance as the company continues to scale its technology platform and expand into new markets.

Portrait of Lisa Maki, Board Member at VectorCare

Lisa Maki

Board Member

Lisa Maki is a Board Member at VectorCare and a seasoned serial entrepreneur currently managing strategic partnerships in Microsoft's Healthcare NEXT group. She co-founded PokitDok, a pioneering API platform for healthcare interoperability that was acquired by McKesson's Change Healthcare in 2018, and BeliefNetworks, a predictive analytics startup acquired by Benefitfocus in 2010. Her deep expertise in healthcare technology, interoperability, and entrepreneurship brings invaluable perspective to VectorCare's board as the company advances its integration capabilities, including its SMART on FHIR Epic EHR integration. Lisa holds a Bachelor of Arts in English from Stanford University and is a recognized thought leader in the intersection of technology and healthcare innovation.

Portrait of Ben Naftzger, Advisor at VectorCare

Ben Naftzger

Advisor and Managing Director of the Enterprise Fund

Ben Naftzger is an Advisor to VectorCare and the Managing Director of the Enterprise Fund. He spent 15 transformative years at Atlassian as the company's first business hire, heading Sales and Marketing channels and leading go-to-market and scaling operations that grew the company from $1 million to over $1 billion in revenue. His leadership spanned offices in Sydney, San Francisco, Amsterdam, and internationally, providing him with a uniquely global perspective on scaling high-growth technology businesses. Ben's proven track record of building and scaling enterprise-level operations makes him a vital strategic resource for VectorCare as it expands its footprint across the United States and internationally. His insights help guide the company's growth strategy and enterprise market development.

Portrait of Andrew Barnett, MD, Medical Advisory Board Member at VectorCare

Andrew Barnett, MD

Medical Advisory Board Member

Andrew Barnett, MD, serves on VectorCare's Medical Advisory Board, bringing a distinguished clinical and administrative background to the company's healthcare mission. Board-certified in both family and emergency medicine, he is a full-time faculty member and strategic consultant at Oregon Health & Science University (OHSU) in Portland. Dr. Barnett has served as a medical officer in the United States Air Force and as Medical Director for Legacy Health and GoHealth Urgent Care, gaining broad experience across military, emergency, and community healthcare settings. He also led critical COVID-19 initiatives in Portland, Oregon. His clinical expertise and systems-level perspective provide VectorCare with essential medical insight as the company develops technology solutions that directly impact patient outcomes and care coordination.

Portrait of Jack Lewin, MD, Medical Advisory Board Member at VectorCare

Jack Lewin, MD

Medical Advisory Board Member

Jack Lewin, MD, is a Medical Advisory Board Member at VectorCare and one of the most influential figures in American healthcare. He serves as Chairman of the National Coalition on Healthcare and previously held executive roles as President and CEO of the Cardiovascular Research Foundation and CEO of the American College of Cardiology. Dr. Lewin served as Hawaii's Director of Health from 1986 to 1994, overseeing 6,500 employees, 12 hospitals, and a billion-dollar budget. In 2011, he was named one of Modern Healthcare's 100 Most Influential People in Healthcare. He is also the founder of Lewin & Associates, a consulting firm specializing in launching health startups. His unmatched breadth of healthcare policy, clinical, and executive experience lends tremendous credibility and strategic depth to VectorCare's mission to transform patient logistics globally.

Frequently Asked Questions

What is a nonclinical healthcare operations platform?

A nonclinical healthcare operations platform manages the work that surrounds care delivery but is not direct clinical treatment. For VectorCare, that includes patient transport, discharge logistics, home health coordination, DME delivery, vendor credentialing, dispatching, billing, analytics, and EHR connectivity. The goal is to reduce administrative burden while improving timeliness, visibility, compliance, and operational performance.

Who uses VectorCare's NonClinical Healthcare Operations Platform?

How does VectorCare reduce manual coordination work?

Does VectorCare integrate with Epic and other EHR systems?

Is VectorCare secure and HIPAA compliant?

What workflows can VectorCare manage?

How is VectorCare priced?

What results can healthcare organizations expect from VectorCare?

Have More Operations Questions?

Talk with VectorCare about your workflows, integrations, and ROI goals.

Certified & Trusted

Awards and Recognition

HIPAA-secure platform certification badge

HIPAA-Secure Platform

Built for protected healthcare operations.

SOC 2 Type II certification badge

SOC 2 Type II

Enterprise security posture for healthcare SaaS.

Modern Healthcare 100 recognition badge

Modern Healthcare 100

Medical advisor recognized among healthcare leaders.

Modernize Nonclinical Healthcare Operations

Share your current coordination challenges and VectorCare will help assess workflow fit, integration needs, deployment scope, and ROI opportunities.

Contact Us Today

You can also send us a quick email at trevor@vectorcare.com.