Medical Courier and Delivery Services Platform

Medical courier and delivery coordination in healthcare involves managing time-sensitive deliveries such as prescriptions, DME, meals, lab-related logistics, and post-discharge services. VectorCare provides the digital workflow layer to request, route, dispatch, track, and report on these services through contracted provider networks, reducing reliance on phone calls, spreadsheets, and fragmented vendor portals.

VectorCare coordinates pharmacy delivery, medically tailored meal delivery, durable medical equipment delivery, post-discharge logistics, PACE participant services, and home health handoffs. The platform is designed for healthcare organizations that need structured workflows, vendor routing, fulfillment tracking, and compliance-aware coordination across multiple delivery partners.

Yes. VectorCare is designed for HIPAA compliant healthcare workflows and is described as a SOC 2 Type I and HIPAA-compliant cloud-based SaaS platform. It supports secure messaging, role-based workflow controls, audit trails, and healthcare-specific data exchange patterns so organizations can coordinate logistics while protecting sensitive patient information.

VectorCare replaces manual phone-and-fax coordination with structured digital workflows. Requests can be created in Hub, routed through Trust for vendor eligibility and compliance, dispatched through ADI, tracked in real time, and analyzed through Insights. This helps teams coordinate deliveries faster, enforce contracted rules, and reduce communication-related delays.

ADI, VectorCare’s Automated Dispatching Intelligence, broadcasts requests to eligible contracted vendors, captures responses such as availability or ETA, and applies configured rules such as fastest response, preferred vendor, capacity balancing, or cost controls. This helps healthcare operations teams move away from sequential phone calls and manage high-volume delivery coordination more efficiently.

Yes. VectorCare Connect supports integration with Epic through SMART on FHIR, plus connectivity to other FHIR-compliant EHRs via HL7 v2, FHIR R4 APIs, and REST APIs, along with CAD systems, payer platforms, billing systems, rideshare networks, home health systems, and DME software. This reduces double entry and keeps delivery workflows connected to existing healthcare operations.

VectorCare Trust helps organizations build and govern delivery partner networks by managing onboarding, credential documents, insurance certificates, licenses, service zones, rate cards, vendor rules, and performance scorecards. It can automatically exclude non-compliant vendors from routing, helping hospitals, payers, PACE programs, and agencies maintain more controlled logistics networks.

VectorCare uses enterprise SaaS subscription pricing. Modules such as Hub, Trust, Pay, Insights, ADI, and Connect can be purchased individually or bundled. Pricing is customized based on facility size, logistics volume, integration scope, and deployment needs. A free demo and ROI assessment are available through VectorCare’s request-demo process.