Smarter Hospital Discharge Transport Services

VectorCare turns hospital discharge transport from a phone-and-fax bottleneck into an automated, EHR-embedded workflow. Case managers can schedule discharge rides in under 3 minutes, route requests to contracted NEMT and ambulance providers, track ETAs in real time, and reduce bed delays that drain capacity, staff time, and revenue.

Hospital discharge transport coordination dashboard

Our Hospital Discharge Transport Services

Automated workflows for discharge scheduling, dispatch, vendor compliance, EHR integration, analytics, and transport network performance.

Discharge Coordination

Coordinate discharge rides from hospital beds to home, SNF, rehab, LTAC, or other care settings through an EHR-embedded workflow that cuts phone-based scheduling and accelerates bed turnover.

Workflow Automation

Use VectorCare Hub to build no-code discharge workflows for case managers, social workers, nurses, and schedulers, with structured fields, secure messaging, PCS capture, and real-time collaboration.

Automated Dispatch

Automated Dispatching Intelligence broadcasts each discharge request to eligible transport providers, collects ETAs and bids, applies routing rules, and reduces manual vendor phone calls.

Vendor Governance

Manage contracted NEMT, ambulance, and ancillary vendors with onboarding workflows, credential tracking, rate cards, policy enforcement, service zones, and performance scorecards.

EHR Integration

Embed transport ordering inside Epic with SMART on FHIR, and connect other FHIR-compliant EHRs through HL7 v2, FHIR R4 APIs, REST APIs, and CAD connectivity.

Transport Analytics

Track discharge transport volume, on-time performance, vendor scorecards, payer mix, bed-throughput impact, and demand forecasts through cloud-native dashboards and scheduled reporting.

Hospital team reviewing discharge transport workflow

Our 5-Step Discharge Transport Workflow

Launch the Discharge Request

A case manager identifies the patient as ready for discharge and launches VectorCare from the existing workflow, including Epic via SMART on FHIR. Patient details, pickup location, destination, payer, and service needs populate automatically where integrations are available.

Structure the Transport Details

Automate Vendor Dispatching

Confirm ETA and Acceptance

Track Completion and Performance

Proven Hospital Impact

Success Stories

Healthcare organizations use VectorCare to save staff time, improve transport visibility, and recover bed capacity.

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Once you get introduced to something that's quicker, faster, and more efficient, and you're open to the small learning curve– it's amazing. VectorCare has helped us grow our account base which in turn had led to revenue and income for our company."

Tom Clowdus

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Once you get introduced to something that's quicker, faster, and more efficient, and you're open to the small learning curve– it's amazing. VectorCare has helped us grow our account base which in turn had led to revenue and income for our company."

Tom Clowdus

"Implementation of VectorCare was a smooth transition for our teams and the support we received from VectorCare as our Partner has been exceptional. Additionally, our staff love that VectorCare has made our Transportation Process more efficient, and their supervisors appreciate VectorCare's reporting capabilities."

Lisa

"Since becoming a VectorCare client over a year ago, our operations team and communications department have experienced increased overall efficiency and have decreased the amount of time wasted on phone calls and call-backs. Additionally, the VectorCare customer service is outstanding as they provide actual available help and are extremely friendly..."

Brian Napoli

"VectorCare has really helped us achieve our objectives of bringing on new clientele, because we can say "at the click of a button, we can offer any mode of transportation", rather than being limited to ambulance transportation only."

Tom Clowdus

"VectorCare is easy to use and has excellent support. They are always eager to help, fix, or solve any issues. Great program! We love it!"

Tom Clowdus

"My role is serving patients more efficiently and expediently- rapid request and rapid outcomes. PT services become more expedient and exact when I am able to upload and request the services needed on VectorCare."

Hilary Cohen

"Once you get introduced to something that's quicker, faster, and more efficient, and you're open to the small learning curve– it's amazing. VectorCare has helped us grow our account base which in turn had led to revenue and income for our company."

Tom Clowdus
The VectorCare Difference

Why Choose VectorCare?

VectorCare combines healthcare operations expertise with automation built for complex patient logistics.

Proven Scale

Trusted by 2,500+ healthcare facilities for transport, discharge, home health, and DME coordination.

EHR Embedded

SMART on FHIR workflows reduce double entry by launching patient logistics directly inside Epic.

AI Dispatch

ADI automates vendor broadcasting, bid capture, ETA selection, and exception alerts at enterprise scale.

Secure Platform

HIPAA compliant, SOC 2 Type I infrastructure supports regulated healthcare operations and patient data protection.

Meet the VectorCare Team

Healthcare logistics experts building better patient movement.

Portrait of David Emanuel, CEO and Founder of VectorCare

David Emanuel

CEO and Founder

David Emanuel is the CEO and Founder of VectorCare, a company he has led for over 14 years in the healthcare industry. He founded VectorCare after recognizing that patient logistics was being treated as a scheduling problem when it is actually an infrastructure problem. Under his leadership, VectorCare has grown to serve 2,500+ healthcare facilities and process millions of patient logistics transactions. He writes a weekly newsletter called 'The Dispatch,' sharing insights on how to move patients better - no sales pitches, just patterns, data, and questions worth your time. David's mission is to build infrastructure that supports the people doing the work of healthcare, believing that patient logistics is no longer a back-office function but foundational infrastructure.

Frequently Asked Questions

What are hospital discharge transport services?

VectorCare is a cloud-based patient logistics platform that helps hospitals schedule, dispatch, and track discharge transportation digitally. Case managers can launch requests from inside Epic, connect other EHRs through HL7 and FHIR APIs, pre-populate patient details, route the trip to contracted NEMT or ambulance providers, and monitor ETA status without phone trees, faxes, or duplicate data entry.

How does VectorCare reduce discharge transport delays?

Does VectorCare integrate with Epic and other EHRs?

What types of discharge transportation can be coordinated?

How much does hospital discharge transport software cost?

What results can hospitals expect from VectorCare?

Can VectorCare manage our existing transport vendor network?

How long does implementation usually take?

Have More Transport Workflow Questions?

Talk with VectorCare about your discharge workflow and ROI.

Security & Compliance

Security & Compliance

SOC 2 Type I compliance badge

SOC 2 Type I

Independent security controls for healthcare SaaS operations.

HIPAA compliant badge

HIPAA Compliant

HIPAA-compliant workflows for protected health information.

Ready to End Discharge Transport Delays?

Request a demo to review your discharge transport workflow, integration needs, savings opportunity, and rollout path.

Contact Us Today

You can also send us a quick email at info@vectorcare.com.